Accessibility Statement

1. Our Commitment

HealthHaven, Inc. is committed to ensuring digital accessibility for people with disabilities. We believe that recovery lodging should be accessible to everyone, and that commitment extends to our digital Platform. We continually improve the user experience for all visitors by applying relevant accessibility standards and best practices. Our goal is to provide an inclusive experience that allows all users, including those who rely on assistive technologies, to search, book, and manage recovery lodging independently.

2. Standards We Follow

We aim to conform to the following accessibility standards:

• WCAG 2.1 Level AA: The Web Content Accessibility Guidelines (WCAG) 2.1 at conformance Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities.
• ADA Title III: The Americans with Disabilities Act (ADA) as it applies to places of public accommodation providing services through digital platforms.
• Section 508: Where applicable, Section 508 of the Rehabilitation Act, which requires federal agencies and their partners to make electronic and information technology accessible.
• WAI-ARIA 1.2: The Accessible Rich Internet Applications specification for dynamic content and custom interface components.

3. Accessibility Features

HealthHaven.ai includes the following accessibility features throughout the Platform:

Navigation and Structure

• Consistent, predictable navigation across all pages.
• Semantic HTML headings (h1 through h6) used in proper hierarchy for screen reader navigation.
• Skip-to-content links to bypass repetitive navigation elements.
• ARIA landmarks (main, nav, banner, contentinfo) to define page regions.
• Breadcrumb trails for wayfinding within the booking and search flows.

Visual Design

• Color contrast ratios that meet or exceed WCAG AA requirements (4.5:1 for normal text, 3:1 for large text).
• Information is never conveyed by color alone; icons, text labels, and patterns provide redundant cues.
• Responsive design supports text resizing up to 200% without loss of content or functionality.
• Support for both light and dark themes, respecting the operating system preference by default.
• Focus indicators are visible on all interactive elements during keyboard navigation.

Interactive Elements

• All interactive elements (buttons, links, form inputs) are fully keyboard accessible.
• Touch targets meet a minimum size of 2.75rem (44 CSS pixels) for mobile accessibility.
• Icon-only buttons include aria-label attributes describing their purpose.
• Form fields include associated labels, error messages, and helper text announced by screen readers.
• Custom components (dropdowns, modals, date pickers) implement WAI-ARIA patterns for keyboard and screen reader interaction.

Media and Content

• All images include descriptive alt text. Decorative images use empty alt attributes to be ignored by screen readers.
• Videos include closed captions and, where feasible, audio descriptions.
• No content flashes more than three times per second to prevent seizure risk.
• Animations respect the prefers-reduced-motion media query; users who prefer reduced motion will see static alternatives.

4. Assistive Technology Compatibility

We evaluate our Platform for compatibility with commonly used assistive technologies as part of ongoing accessibility work:

• Screen Readers: NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android).
• Voice Control: Dragon NaturallySpeaking, Voice Control (macOS/iOS).
• Magnification: ZoomText, built-in browser zoom, OS magnification tools.
• Keyboard Navigation: Full keyboard access without mouse dependency across all browsers.
• Switch Devices: Compatibility with single-switch and sip-and-puff devices through standard keyboard interface support.

5. Physical Property Accessibility

Beyond digital accessibility, HealthHaven is committed to providing accessible physical lodging:

• Properties listed as "Mobility-Friendly" are based on partner attestations and/or HealthHaven review of lodging-relevant accessibility details, such as entrances, bathrooms, sleeping areas, and step-free paths where available. Guests should confirm critical accessibility needs before booking.
• Detailed accessibility information is provided for each property listing, including door widths, bathroom grab bars, roll-in showers, elevator availability, and parking accessibility.
• Search filters allow guests to find properties that meet specific mobility, sensory, or cognitive accessibility needs.
• Search and ranking features can factor in accessibility needs when displaying lodging options, but guests remain responsible for confirming that a property meets their specific needs.

6. Ongoing Efforts

Accessibility is an ongoing effort at HealthHaven. Our current initiatives include:

• Automated accessibility testing integrated into our development pipeline using axe-core and Lighthouse.
• Manual accessibility reviews, with third-party consultant reviews planned for higher-risk workflows and major releases.
• Staff training on accessibility best practices for designers, developers, and content creators.
• User feedback and usability testing with people who use assistive technologies as the program matures.
• Monitoring and addressing accessibility issues reported by users on an ongoing basis.
• Expanding the Voluntary Product Accessibility Template (VPAT) documentation for enterprise partners.

7. Known Limitations

While we strive for full accessibility, we are aware of the following areas where improvements are in progress:

• Some third-party embedded content (maps, payment forms) may have accessibility limitations outside our direct control. We work with our vendors to improve these integrations.
• PDF documents generated from legacy systems may not yet be fully tagged for screen readers. We are converting these to accessible HTML alternatives.
• Older archived content may not meet current accessibility standards. We are prioritizing remediation of high-traffic pages.

8. Feedback and Assistance

We welcome your feedback on the accessibility of HealthHaven.ai. If you encounter an accessibility barrier, need assistance using the Platform, or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within two (2) business days and to resolve reported barriers within a reasonable timeframe. If you need immediate assistance completing a booking or accessing information, our support team can assist you by phone or email.

9. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice, Civil Rights Division, Disability Rights Section, or with the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services. We take all accessibility complaints seriously and will work in good faith to resolve any issues promptly.